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Products & Guarantee

What materials do you use?

All Mlouye goods are made from high quality full-grain leather. We select the highest-grade hides, because the character of good leather underlines the quality of design, and it is the most important decision for the subsequent quality of our products.

How should I care for my Mlouye?

Because our products are carefully crafted with the very best materials, they can last a long time with the proper care. To prolong the enjoyment of your Mlouye bag we recommend the following:
Keep your product in the provided dust bag, fully stuffed and standing upright. This will preserve the integrity of the design and protect the bag from being marked. Avoid your bag from water, if exposed to water, leave wet leather to dry naturally, never use artificial heat. In the event your bag is soiled, try gently dabbing the leather with a clean, dump cloth. For more serious cleaning, the best option is to take your bag to a trusted leather goods repair shop.

Guarantee

Every Mlouye product comes with a lifetime guarantee. Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive. We therefore offer a full manufacturer's guarantee against defects. We will happily replace or repair your product in as timely a period as possible. Contact support@mlouye.com and we’ll take care of you!

Where are the products made?

All of our products are crafted in Istanbul, Turkey. Istanbul is home to some of the best leather goods factories. Lucky for us, we work with one of them. Our bags are crafted alongside some of the biggest names of the luxury handbag world. The factory, established in 1966, is a family-own business. The owner of the factory was a leather artisan for years before deciding to start his own business. He still comes to factory everyday and making effort to help clients with his wide knowledge.

Shipping

Where do you ship to?

We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.

How much does shipping cost?

Shipping is free on all orders. Our shipping is handled through DHL.

Do I have to pay duties and taxes?

We cover duties and taxes for shipments to all countries. You will not have to pay additional fees beyond the product price.

When will i get my package?

We process orders within a day, then ship them to you. All in all, shipping usually takes 2-4 business days.

How can i track my order?

You can track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow 2 business days to receive your shipment notification email after placing your order.

Where do you ship from?

Your order will be shipped to you from our warehouse in Istanbul, Turkey.

Returns

What is your return policy?

We offer a 14 day returns policy. Your satisfaction is great value to us. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. For more information on our returns policy please visit our returns page.

When will i receive my refund?

All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Orders & Payment

How do i make an order?

Just click on a product you like and add to cart. Then just follow the easy checkout process.

What forms of payment do you accept?

We currently accept Mastercard,Visa and American Express. All transactions are in US Dollars. All payments made on www.mlouye.com are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.