All Mlouye goods are made from high quality full-grain leather. We select the highest-grade hides, because the character of good leather underlines the quality of design, and it is the most important decision for the subsequent quality of our products.
Every Mlouye product comes with a lifetime guarantee. Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive. We therefore offer a full manufacturer's guarantee against defects. We will happily replace or repair your product in as timely a period as possible. Contact firstname.lastname@example.org and we’ll take care of you!
All of our products are crafted in Istanbul, Turkey. Istanbul is home to some of the best leather goods factories. Lucky for us, we work with one of them. Our bags are crafted alongside some of the biggest names of the luxury handbag world. The factory, established in 1966, is a family-own business. The owner of the factory was a leather artisan for years before deciding to start his own business. He still comes to factory everyday and making effort to help clients with his wide knowledge.
We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you.
Shipping is free on all orders. Our shipping is handled through DHL and UPS.
We cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price.
We want you to have your new Mlouye as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).
Delivery takes between 2-4 business days depending on your location, you can check the country list on our shipping page. You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow 2 business days to receive your shipment notification email after placing your order.
Your order will be shipped to you from our warehouse in Istanbul, Turkey.
We offer a 14 day returns policy. Your satisfaction is great value to us. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. For more information on our returns policy please visit our returns page. Please note, sale items cannot be returned or exchanged. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice.
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Orders & Payment
Just click on a product you like and add to cart. Then just follow the easy checkout process.
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at email@example.com to see if a modification can be made.
We currently accept Mastercard,Visa and American Express. All transactions are in US Dollars. All payments made on www.mlouye.com are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.